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Return and Refund Policy

Thank-you for shopping at the York U online frame store.
If you are not entirely satisfied with your purchase, we’re here to help.

Returns
You have 60 calendar days to return an item from the date you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds
Once your item has been received by Tempo Framing Systems, they will inspect it and notify you on the status of your refund request. If your item is approved, a refund to your credit card will be initiated. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item to Tempo Framing Systems. Shipping costs are non-refundable.

Contact Us
If you have any questions on how to return your item, contact either:

Tempo Framing Systems
Phone: 1-800-437-0463
E-mail: fulfillment@tempoframing.com

OR

Office of Alumni Engagement
Phone: 416-650-8159
E-mail: alumni@yorku.ca